English
1. Digital Content & Service Nature
All MedHorus subscriptions are instant digital products. Access is activated only after Kashier confirms the payment.
2. Refund Eligibility
A refund request may be submitted within 3 calendar days of activation, provided the student has not opened more than 4 unique assessments included in that purchase.
The refund option is unavailable after the 3-day window or after opening a fifth unique assessment. Duplicate or erroneous charges and verified platform-side access failures are reviewed separately.
3. Request & Processing
Eligible requests can be submitted directly from Profile / Settings. An administrator reviews the request and, if approved, processes the refund through Kashier.
Access remains active while the request is reviewed and closes only when Kashier confirms the refund, reversal, or void.
4. Refund Process & Method
Approved refunds are processed through the original payment method. Bank processing commonly takes 3 to 7 business days, subject to the issuing bank and payment gateway.
Administrative, transaction, or processing fees imposed by financial networks may be deducted from the refund amount.
5. Official Contact Details
Support email: support@medhorus.com
Phone / WhatsApp: +201503060045